Q: Do you have a physical golf store?
A: The Caddy Shop does not have a physical store location. We are an online golf shop based out of Vancouver, BC, Canada. Our parent company is Monaghan Golf Inc., a golf course management company located in Vancouver, BC.
Q: Can I pick up my order?
A: Since many of our golf products ship directly from our manufacturers, we only ship and there is no pick up option at this time.
Q: Where do you ship?
A: We ship golf products across Canada. We do not ship to the US or Internationally at this time.
Q: How long will my order take?
A: All items purchased on our online golf store ship by Canada Post; delivery is generally between 2-10 business days.
Q: Where is my order?
A: We strive to get your order out the door within 2 days. Variables on shipping times include order volumes, social distancing protocols, replenishment dates and Canada Post’s own operations. If you have a question, please connect with us at firstname.lastname@example.org for tracking information.
Q: I was charged for my order but didn’t receive a confirmation email.
A: Please check your Junk filter and add orders(at)thecaddyshop(dot)com to your Contacts or safe senders list. If this does not solve the problem, it may simply be an incorrectly entered email address. Send us an email and we’re happy to get this resolved.
Q: What is your return policy?
A: All sales are final and there are no returns. Please do not send your purchase back to the manufacturer.
We will exchange items only if defective, damaged in transit or the incorrect size. Times to receive your exchanged product may vary and are dependent upon your location. For items over $75 consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. For direct exchange of product, email our team at sales(at)thecaddyshop.com for address information.
Q: Where can I leave a The Caddy Shop Review?
A: We’d love to hear what you think and are always looking for ways to improve our service and expand our offerings. You can leave The Caddy Shop a review at: yelp.com or our Facebook page found HERE.
ABOUT THE GAME AND YOUR PRODUCT NEEDS:
Q: What golf brands do you sell?
A: Some of the brands we currently carry are Bushnell, FootJoy, Titleist, Callaway, 2Undr, ClicGear, Pride Sports, Scotty Cameron, Theragun, Nike Golf, Orange Whip, Putt Out and Pelz Golf. We continue to add items routinely and are always looking for new golf products for our customers. If you have products you are looking for but do not see on our online golf shop, drop us an email to inquire.
Q: Why are ClicGear push carts and accessories so hard to get?
A: Due to the Covid pandemic in 2020 and 2021, broken and/or much slower supply chains coming from Asia in addition to changing export/import regulations around the pandemic meant many golf products were harder to get, ClicGear push carts included. We expect to see shipping delays on ClicGear products into 2022 and potentially beyond. We do expect The Caddy Shop to have sporadic stock throughout 2022 so keep checking in with us.
Q: What golf balls do you sell?
A: We currently offer the entire range of Titleist golf balls. However, we are continually adding to our product line up and expect to see other golf ball brands coming soon.
Q: What are the differences between all the different Titleist golf balls?
A: See blog post HERE.