In this current, COVID-19 environment, ALL SALES ARE FINAL and there are no returns.
Please do not send your purchase back to the manufacturer.
We can exchange items only if defective, damaged in transit or the incorrect size. For direct exchange of product, email us at: firstname.lastname@example.org and send your item to:
7800 Vivian Drive, Vancouver, BC, V5S 2V8, Canada
If the item was marked as a ‘gift’ when purchased and shipped directly to you, you’ll receive a store credit for the value of your returned item. Once we receive the returned item, a gift certificate equivalent to the cost of the product will be mailed to you.
Mail your returned item to: 7800 Vivian Drive, Vancouver, BC, V5S 2V8, Canada
You are responsible for paying for your own shipping costs for returns. Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Times to receive your exchanged product may vary and is dependent upon your location.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.